Global Certificate in Customer Advocacy Metrics

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The Global Certificate in Customer Advocacy Metrics is a comprehensive course designed to empower professionals with the skills to measure and analyze customer advocacy in today's dynamic business landscape. This course is critical for professionals looking to drive customer-centric strategies and improve overall business performance.

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AboutThisCourse

With the growing demand for customer-centric approaches, this course provides learners with essential skills to demonstrate the impact of customer advocacy on business growth and success. Learners will gain a deep understanding of key metrics, such as Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES), and how to use them to drive customer loyalty and retention. By completing this course, learners will be equipped with the tools and knowledge to improve customer experience, drive business growth, and advance their careers in customer advocacy and related fields. This course is an essential step towards becoming a leader in customer advocacy and driving business success in today's competitive marketplace.

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CourseDetails

• Customer Advocacy Metrics Overview: Understanding the Importance of Measuring Customer Advocacy
• Customer Satisfaction (CSAT): Gauging Customer Contentment and Loyalty
• Net Promoter Score® (NPS): Measuring Customer Loyalty and Advocacy
• Customer Effort Score (CES): Evaluating the Ease of Customer Experience
• Churn Rate & Retention Rate: Tracking Customer Lifetime Value and Business Sustainability
• Social Media Listening: Monitoring Online Conversations and Sentiment Analysis
• Customer Health Score: Assessing Overall Customer Relationship and Success
• Return on Investment (ROI): Quantifying the Value of Customer Advocacy Programs
• Key Performance Indicators (KPIs): Establishing and Tracking Critical Metrics for Customer Advocacy Success

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EntryRequirements

  • BasicUnderstandingSubject
  • ProficiencyEnglish
  • ComputerInternetAccess
  • BasicComputerSkills
  • DedicationCompleteCourse

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FastTrack GBP £140
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AcceleratedLearningPath
  • ThreeFourHoursPerWeek
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StandardMode GBP £90
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FlexibleLearningPace
  • TwoThreeHoursPerWeek
  • RegularCertificateDelivery
  • OpenEnrollmentStartAnytime
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  • DigitalCertificate
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GLOBAL CERTIFICATE IN CUSTOMER ADVOCACY METRICS
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London School of International Business (LSIB)
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05 May 2025
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