Global Certificate in Customer Advocacy Metrics

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The Global Certificate in Customer Advocacy Metrics is a comprehensive course designed to empower professionals with the skills to measure and analyze customer advocacy in today's dynamic business landscape. This course is critical for professionals looking to drive customer-centric strategies and improve overall business performance.

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About this course

With the growing demand for customer-centric approaches, this course provides learners with essential skills to demonstrate the impact of customer advocacy on business growth and success. Learners will gain a deep understanding of key metrics, such as Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES), and how to use them to drive customer loyalty and retention. By completing this course, learners will be equipped with the tools and knowledge to improve customer experience, drive business growth, and advance their careers in customer advocacy and related fields. This course is an essential step towards becoming a leader in customer advocacy and driving business success in today's competitive marketplace.

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Course Details

Customer Advocacy Metrics Overview: Understanding the Importance of Measuring Customer Advocacy
Customer Satisfaction (CSAT): Gauging Customer Contentment and Loyalty
Net Promoter Score® (NPS): Measuring Customer Loyalty and Advocacy
Customer Effort Score (CES): Evaluating the Ease of Customer Experience
Churn Rate & Retention Rate: Tracking Customer Lifetime Value and Business Sustainability
Social Media Listening: Monitoring Online Conversations and Sentiment Analysis
Customer Health Score: Assessing Overall Customer Relationship and Success
Return on Investment (ROI): Quantifying the Value of Customer Advocacy Programs
Key Performance Indicators (KPIs): Establishing and Tracking Critical Metrics for Customer Advocacy Success

Career Path

Entry Requirements

  • Basic understanding of the subject matter
  • Proficiency in English language
  • Computer and internet access
  • Basic computer skills
  • Dedication to complete the course

No prior formal qualifications required. Course designed for accessibility.

Course Status

This course provides practical knowledge and skills for professional development. It is:

  • Not accredited by a recognized body
  • Not regulated by an authorized institution
  • Complementary to formal qualifications

You'll receive a certificate of completion upon successfully finishing the course.

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GLOBAL CERTIFICATE IN CUSTOMER ADVOCACY METRICS
is awarded to
Learner Name
who has completed a programme at
London School of International Business (LSIB)
Awarded on
05 May 2025
Blockchain Id: s-1-a-2-m-3-p-4-l-5-e
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