Global Certificate in Customer Advocacy Metrics
-- ViewingNowThe Global Certificate in Customer Advocacy Metrics is a comprehensive course designed to empower professionals with the skills to measure and analyze customer advocacy in today's dynamic business landscape. This course is critical for professionals looking to drive customer-centric strategies and improve overall business performance.
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โข Customer Advocacy Metrics Overview: Understanding the Importance of Measuring Customer Advocacy
โข Customer Satisfaction (CSAT): Gauging Customer Contentment and Loyalty
โข Net Promoter Scoreยฎ (NPS): Measuring Customer Loyalty and Advocacy
โข Customer Effort Score (CES): Evaluating the Ease of Customer Experience
โข Churn Rate & Retention Rate: Tracking Customer Lifetime Value and Business Sustainability
โข Social Media Listening: Monitoring Online Conversations and Sentiment Analysis
โข Customer Health Score: Assessing Overall Customer Relationship and Success
โข Return on Investment (ROI): Quantifying the Value of Customer Advocacy Programs
โข Key Performance Indicators (KPIs): Establishing and Tracking Critical Metrics for Customer Advocacy Success
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