Global Certificate in Social Listening & Customer Journey Mapping

Name: Global Certificate in Social Listening & Customer Journey Mapping
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The Global Certificate in Social Listening & Customer Journey Mapping is a comprehensive course that equips learners with essential skills for career advancement in today's digital world. This course emphasizes the importance of understanding customer behavior, preferences, and needs through social listening and customer journey mapping techniques.

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AboutThisCourse

In an era where social media dominates how customers interact with brands, social listening has become a critical skill for businesses to stay competitive. This course teaches learners how to monitor and analyze social media conversations, identify trends, and use data-driven insights to inform business decisions. Customer journey mapping is another critical skill that helps businesses deliver exceptional customer experiences. This course teaches learners how to map the customer journey, identify pain points, and optimize touchpoints to improve customer satisfaction and loyalty. With a focus on practical applications and real-world examples, this course is designed to provide learners with the essential skills and knowledge required to excel in their careers. By completing this course, learners will be able to demonstrate their expertise in social listening and customer journey mapping, making them highly valuable assets to any organization.

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CourseDetails

• Social Listening Fundamentals & Best Practices
• Understanding Customer Journey Mapping & Its Importance
• Setting Up Social Listening Monitoring Tools
• Analyzing Social Listening Data for Customer Insights
• Creating Customer Personas for Effective Journey Mapping
• Visualizing & Mapping the Customer Journey
• Identifying Touchpoints & Moments of Truth
• Measuring & Optimizing the Customer Journey
• Social Listening for Brand Reputation Management
• Leveraging Customer Journey Mapping for Personalization & Engagement

CareerPath

In the ever-evolving digital landscape, understanding job market trends and skill demand in Social Listening and Customer Journey Mapping is crucial for professionals. This 3D Pie chart offers valuable insights into the UK market, highlighting the percentage of roles for Social Listening Analysts, Customer Journey Mapping Specialists, Social Media Data Scientists, and Customer Experience Strategists. Through our Global Certificate in Social Listening & Customer Journey Mapping, professionals can enhance their skills and stay updated on industry-relevant roles. The certification covers essential competencies like data analysis, visualization, and strategy development, empowering individuals to make data-driven decisions and contribute to organizational success. Explore the opportunities presented by these roles and find the perfect fit for your career path in Social Listening and Customer Journey Mapping. Stay ahead of the competition by understanding the job market trends and ensuring you have the right skills to thrive.

EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

CompleteInTwoMonths

FlexibleLearningPace

TwoThreeHoursPerWeek
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GLOBAL CERTIFICATE IN SOCIAL LISTENING & CUSTOMER JOURNEY MAPPING

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London School of International Business (LSIB)

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05 May 2025

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