Advanced Certificate in Service Desk: Smarter Outcomes

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The Advanced Certificate in Service Desk: Smarter Outcomes is a comprehensive course designed to empower IT professionals with the skills necessary to excel in today's dynamic service desk environment. This certificate course emphasizes the importance of proactive problem-solving, communication, and collaboration to drive business success.

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In an era where IT service management is in high demand, this course provides learners with the essential skills to meet industry needs and advance their careers. By focusing on best practices, automation, and data-driven decision making, learners will be equipped to deliver smarter outcomes and improve service desk performance. Throughout the course, learners will gain hands-on experience in incident management, problem management, change management, and service level management. By the end of the course, learners will have a deep understanding of the service desk's role in delivering exceptional customer experiences and driving business success.

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โ€ข Service Desk Fundamentals
โ€ข ITIL Framework for Service Desk
โ€ข Advanced Incident Management
โ€ข Problem Management in Service Desk
โ€ข Change Management and Service Desk
โ€ข Service Desk Metrics and Measurements
โ€ข Smarter Service Desk: AI and Automation
โ€ข Customer Experience Management in Service Desk
โ€ข Service Desk Governance and Compliance
โ€ข Service Desk Best Practices and Future Trends

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็คบไพ‹่ฏไนฆ่ƒŒๆ™ฏ
ADVANCED CERTIFICATE IN SERVICE DESK: SMARTER OUTCOMES
ๆŽˆไบˆ็ป™
ๅญฆไน ่€…ๅง“ๅ
ๅทฒๅฎŒๆˆ่ฏพ็จ‹็š„ไบบ
London School of International Business (LSIB)
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05 May 2025
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