Advanced Certificate in Service Desk: Smarter Outcomes
-- ViewingNowThe Advanced Certificate in Service Desk: Smarter Outcomes is a comprehensive course designed to empower IT professionals with the skills necessary to excel in today's dynamic service desk environment. This certificate course emphasizes the importance of proactive problem-solving, communication, and collaboration to drive business success.
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โข Service Desk Fundamentals
โข ITIL Framework for Service Desk
โข Advanced Incident Management
โข Problem Management in Service Desk
โข Change Management and Service Desk
โข Service Desk Metrics and Measurements
โข Smarter Service Desk: AI and Automation
โข Customer Experience Management in Service Desk
โข Service Desk Governance and Compliance
โข Service Desk Best Practices and Future Trends
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