Advanced Certificate in Service Desk: Smarter Outcomes

Name: Advanced Certificate in Service Desk: Smarter Outcomes
Availability: InStock

-- ViewingNow

The Advanced Certificate in Service Desk: Smarter Outcomes is a comprehensive course designed to empower IT professionals with the skills necessary to excel in today's dynamic service desk environment. This certificate course emphasizes the importance of proactive problem-solving, communication, and collaboration to drive business success.

4,0

Based on 5.469 reviews

2.823+

Students enrolled

GBP £ 140

GBP £ 202

Save 44% with our special offer

Start Now

AboutThisCourse

In an era where IT service management is in high demand, this course provides learners with the essential skills to meet industry needs and advance their careers. By focusing on best practices, automation, and data-driven decision making, learners will be equipped to deliver smarter outcomes and improve service desk performance. Throughout the course, learners will gain hands-on experience in incident management, problem management, change management, and service level management. By the end of the course, learners will have a deep understanding of the service desk's role in delivering exceptional customer experiences and driving business success.

HundredPercentOnline

LearnFromAnywhere

ShareableCertificate

AddToLinkedIn

TwoMonthsToComplete

AtTwoThreeHoursAWeek

StartAnytime

NoWaitingPeriod

CourseDetails

• Service Desk Fundamentals
• ITIL Framework for Service Desk
• Advanced Incident Management
• Problem Management in Service Desk
• Change Management and Service Desk
• Service Desk Metrics and Measurements
• Smarter Service Desk: AI and Automation
• Customer Experience Management in Service Desk
• Service Desk Governance and Compliance
• Service Desk Best Practices and Future Trends

CareerPath

Loading chart...

EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

NoPriorQualifications

CourseStatus

CourseProvidesPractical

NotAccreditedRecognized
NotRegulatedAuthorized
ComplementaryFormalQualifications

ReceiveCertificateCompletion

WhyPeopleChooseUs

LoadingReviews

FrequentlyAskedQuestions

WhatMakesCourseUnique

▼

HowLongCompleteCourse

▼

WhatSupportWillIReceive

▼

IsCertificateRecognized

▼

WhatCareerOpportunities

▼

WhenCanIStartCourse

▼

WhatIsCourseFormat

▼

CourseFee

MostPopular

FastTrack GBP £140

CompleteInOneMonth

AcceleratedLearningPath

ThreeFourHoursPerWeek
EarlyCertificateDelivery
OpenEnrollmentStartAnytime

Start Now

StandardMode GBP £90

CompleteInTwoMonths

FlexibleLearningPace

TwoThreeHoursPerWeek
RegularCertificateDelivery
OpenEnrollmentStartAnytime

Start Now

WhatsIncludedBothPlans

FullCourseAccess
DigitalCertificate
CourseMaterials

AllInclusivePricing

GetCourseInformation

PayAsCompany

RequestInvoiceCompany

PayByInvoice

EarnCareerCertificate

ADVANCED CERTIFICATE IN SERVICE DESK: SMARTER OUTCOMES

IsAwardedTo

LearnerName

WhoHasCompletedProgramme

London School of International Business (LSIB)

AwardedOn

05 May 2025

BlockchainId s-1-a-2-m-3-p-4-l-5-e

AddCredentialToProfile