Executive Development Programme Building a Customer-Obsessed Culture

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The Executive Development Programme in Building a Customer-Obsessed Culture is a certificate course that emphasizes the importance of customer-centricity in today's business landscape. This program is designed to meet the industry's growing demand for professionals who can put customers at the heart of every business decision.

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Through this course, learners will develop essential skills in customer experience management, design thinking, and data-driven decision making. They will gain a deep understanding of customer needs, behavior, and preferences, and learn how to leverage this knowledge to drive business growth and innovation. By fostering a customer-obsessed culture, organizations can create exceptional customer experiences, build brand loyalty, and gain a competitive edge in the market. This program is ideal for business leaders, managers, and professionals who want to advance their careers by becoming customer experience experts. By completing this course, learners will demonstrate their commitment to customer-centricity, and position themselves as valuable assets in any organization.

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โ€ข Building a Customer-Obsessed Culture: An Overview
โ€ข Understanding Customer Segmentation and Personas
โ€ข Customer-Centric Strategies: From Insights to Execution
โ€ข Leveraging Design Thinking for Customer Experience Enhancement
โ€ข Voice of the Customer (VoC) Programs: Capturing and Applying Customer Feedback
โ€ข Fostering a Customer-Obsessed Mindset within the Organization
โ€ข Metrics for Measuring Customer Obsession: CSAT, NPS, and Beyond
โ€ข Creating a Customer-Centric Innovation Culture
โ€ข Change Management for Building a Customer-Obsessed Organization

่Œไธš้“่ทฏ

The above 3D Pie Chart showcases the job market trends for professionals building a customer-obsessed culture in the UK. The data highlights the percentage of professionals employed in various roles related to customer obsession. Product Managers take the lead with 25%, followed by Customer Success Managers (20%), User Experience Designers (18%), Data Analysts (15%), Marketing Specialists (12%), and Sales Representatives (10%). These statistics emphasize the growing importance of customer-centric roles in the UK job market, reflecting companies' increasing focus on customer experience and satisfaction. By understanding these trends, professionals can make informed decisions about their career paths in this thriving and competitive industry.

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EXECUTIVE DEVELOPMENT PROGRAMME BUILDING A CUSTOMER-OBSESSED CULTURE
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London School of International Business (LSIB)
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05 May 2025
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