Global Certificate in Customer Support Analytics Fundamentals

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The Global Certificate in Customer Support Analytics Fundamentals is a comprehensive course designed to equip learners with essential skills for career advancement in the rapidly evolving field of customer support analytics. This course emphasizes the importance of data-driven decision-making in customer support and equips learners with the necessary tools and techniques to analyze customer support data and extract valuable insights.

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AboutThisCourse

In today's data-driven world, customer support analytics is a critical function that enables organizations to optimize their customer support operations, improve customer satisfaction, and drive business growth. As such, there is a high demand for professionals with a deep understanding of customer support analytics fundamentals. By completing this course, learners will gain a solid foundation in customer support analytics, including data analysis, reporting, and visualization techniques. They will also learn how to use customer support data to identify trends, patterns, and areas for improvement, and how to communicate insights effectively to stakeholders. With these skills, learners will be well-positioned to advance their careers in customer support, data analytics, or related fields.

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CourseDetails

• Introduction to Customer Support Analytics – Overview, Importance, and Key Concepts
• Data Collection Techniques – Metrics, KPIs, and Data Sources
• Data Analysis Fundamentals – Descriptive, Diagnostic, Predictive, and Prescriptive Analysis
• Customer Support Software – Ticketing Systems, CRM, and Helpdesk Tools
• Data Visualization Techniques – Dashboards, Reports, and Insights
• Customer Segmentation – Demographics, Behavior, and Needs Analysis
• Customer Journey Mapping – Touchpoints, Pain Points, and Opportunities
• Performance Measurement – CSAT, NPS, and Churn Rate
• Process Improvement Strategies – Root Cause Analysis, Six Sigma, and Lean Methodologies
• Data-Driven Decision Making – Strategy, Planning, and Execution

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EntryRequirements

  • BasicUnderstandingSubject
  • ProficiencyEnglish
  • ComputerInternetAccess
  • BasicComputerSkills
  • DedicationCompleteCourse

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FastTrack GBP £140
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AcceleratedLearningPath
  • ThreeFourHoursPerWeek
  • EarlyCertificateDelivery
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StandardMode GBP £90
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FlexibleLearningPace
  • TwoThreeHoursPerWeek
  • RegularCertificateDelivery
  • OpenEnrollmentStartAnytime
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  • DigitalCertificate
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GLOBAL CERTIFICATE IN CUSTOMER SUPPORT ANALYTICS FUNDAMENTALS
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London School of International Business (LSIB)
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05 May 2025
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