Global Certificate in Customer Support Analytics Fundamentals
-- viewing nowThe Global Certificate in Customer Support Analytics Fundamentals is a comprehensive course designed to equip learners with essential skills for career advancement in the rapidly evolving field of customer support analytics. This course emphasizes the importance of data-driven decision-making in customer support and equips learners with the necessary tools and techniques to analyze customer support data and extract valuable insights.
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Course Details
• Introduction to Customer Support Analytics – Overview, Importance, and Key Concepts
• Data Collection Techniques – Metrics, KPIs, and Data Sources
• Data Analysis Fundamentals – Descriptive, Diagnostic, Predictive, and Prescriptive Analysis
• Customer Support Software – Ticketing Systems, CRM, and Helpdesk Tools
• Data Visualization Techniques – Dashboards, Reports, and Insights
• Customer Segmentation – Demographics, Behavior, and Needs Analysis
• Customer Journey Mapping – Touchpoints, Pain Points, and Opportunities
• Performance Measurement – CSAT, NPS, and Churn Rate
• Process Improvement Strategies – Root Cause Analysis, Six Sigma, and Lean Methodologies
• Data-Driven Decision Making – Strategy, Planning, and Execution
Career Path
Entry Requirements
- Basic understanding of the subject matter
- Proficiency in English language
- Computer and internet access
- Basic computer skills
- Dedication to complete the course
No prior formal qualifications required. Course designed for accessibility.
Course Status
This course provides practical knowledge and skills for professional development. It is:
- Not accredited by a recognized body
- Not regulated by an authorized institution
- Complementary to formal qualifications
You'll receive a certificate of completion upon successfully finishing the course.
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