Global Certificate in Customer-Focused Support Analytics

Name: Global Certificate in Customer-Focused Support Analytics
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The Global Certificate in Customer-Focused Support Analytics is a vital course designed to equip learners with essential skills in customer support analytics. This certification focuses on teaching data-driven techniques to improve customer satisfaction, reduce support costs, and drive business growth.

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AboutThisCourse

In today's customer-centric world, there is an increasing demand for professionals who can leverage data to drive customer support strategies. This course is designed to meet that demand by providing learners with practical skills and knowledge in customer support analytics, including data analysis, reporting, and visualization. By completing this course, learners will gain a competitive edge in their careers and be better equipped to provide value to their organizations. They will develop a deep understanding of the customer support function, as well as the critical role data plays in driving success. This certification is an excellent opportunity for customer support professionals to advance their careers and drive business success through data-driven decision-making.

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CourseDetails

• Introduction to Customer-Focused Support Analytics
• Understanding Customer Support Metrics
• Analyzing Customer Satisfaction (CSAT) and Net Promoter Score (NPS)
• Key Performance Indicators (KPIs) in Customer Support
• Data Visualization and Reporting in Customer Support
• Customer Support Analytics Tools and Software
• Leveraging Customer Support Analytics for Business Decision Making
• Best Practices in Customer-Focused Support Analytics
• Real-World Case Studies in Customer Support Analytics

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EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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GLOBAL CERTIFICATE IN CUSTOMER-FOCUSED SUPPORT ANALYTICS

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London School of International Business (LSIB)

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05 May 2025

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