Global Certificate in Customer-Focused Support Analytics

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The Global Certificate in Customer-Focused Support Analytics is a vital course designed to equip learners with essential skills in customer support analytics. This certification focuses on teaching data-driven techniques to improve customer satisfaction, reduce support costs, and drive business growth.

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About this course

In today's customer-centric world, there is an increasing demand for professionals who can leverage data to drive customer support strategies. This course is designed to meet that demand by providing learners with practical skills and knowledge in customer support analytics, including data analysis, reporting, and visualization. By completing this course, learners will gain a competitive edge in their careers and be better equipped to provide value to their organizations. They will develop a deep understanding of the customer support function, as well as the critical role data plays in driving success. This certification is an excellent opportunity for customer support professionals to advance their careers and drive business success through data-driven decision-making.

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Course Details

• Introduction to Customer-Focused Support Analytics
• Understanding Customer Support Metrics
• Analyzing Customer Satisfaction (CSAT) and Net Promoter Score (NPS)
• Key Performance Indicators (KPIs) in Customer Support
• Data Visualization and Reporting in Customer Support
• Customer Support Analytics Tools and Software
• Leveraging Customer Support Analytics for Business Decision Making
• Best Practices in Customer-Focused Support Analytics
• Real-World Case Studies in Customer Support Analytics

Career Path

Entry Requirements

  • Basic understanding of the subject matter
  • Proficiency in English language
  • Computer and internet access
  • Basic computer skills
  • Dedication to complete the course

No prior formal qualifications required. Course designed for accessibility.

Course Status

This course provides practical knowledge and skills for professional development. It is:

  • Not accredited by a recognized body
  • Not regulated by an authorized institution
  • Complementary to formal qualifications

You'll receive a certificate of completion upon successfully finishing the course.

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Sample Certificate Background
GLOBAL CERTIFICATE IN CUSTOMER-FOCUSED SUPPORT ANALYTICS
is awarded to
Learner Name
who has completed a programme at
London School of International Business (LSIB)
Awarded on
05 May 2025
Blockchain Id: s-1-a-2-m-3-p-4-l-5-e
Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.
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