Global Certificate in Service Desk Feedback and Analysis

Name: Global Certificate in Service Desk Feedback and Analysis
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The Global Certificate in Service Desk Feedback and Analysis course is a professional development program designed to enhance your ability to manage and analyze service desk feedback. This course is critical in today's industry, where customer service plays a pivotal role in business success.

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AboutThisCourse

By equipping learners with essential skills in feedback analysis, the course empowers them to improve service desk operations, enhance customer satisfaction, and drive business growth. The course covers a range of topics, including feedback management, data analysis, and service improvement strategies. Upon completion, learners will be able to interpret customer feedback, identify trends, and implement changes that lead to improved service desk performance. This certification is a valuable addition to any professional's resume, demonstrating a commitment to quality customer service and a deep understanding of service desk operations. In a competitive job market, the Global Certificate in Service Desk Feedback and Analysis course gives learners a distinct advantage. It equips them with the skills needed to excel in service desk management roles, leading to improved career prospects and higher earning potential.

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CourseDetails

• Service Desk Feedback
• Customer Satisfaction Survey
• Incident Management Analysis
• Service Desk Metrics and KPIs
• Data Analysis Techniques
• Customer Experience (CX) Management
• Root Cause Analysis (RCA)
• Service Desk Tools and Software
• Continuous Improvement in Service Desk
• Communication and Reporting Skills

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EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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GLOBAL CERTIFICATE IN SERVICE DESK FEEDBACK AND ANALYSIS

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London School of International Business (LSIB)

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05 May 2025

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