Global Certificate in Service Desk Feedback and Analysis
-- viewing nowThe Global Certificate in Service Desk Feedback and Analysis course is a professional development program designed to enhance your ability to manage and analyze service desk feedback. This course is critical in today's industry, where customer service plays a pivotal role in business success.
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Course Details
• Service Desk Feedback
• Customer Satisfaction Survey
• Incident Management Analysis
• Service Desk Metrics and KPIs
• Data Analysis Techniques
• Customer Experience (CX) Management
• Root Cause Analysis (RCA)
• Service Desk Tools and Software
• Continuous Improvement in Service Desk
• Communication and Reporting Skills
Career Path
Entry Requirements
- Basic understanding of the subject matter
- Proficiency in English language
- Computer and internet access
- Basic computer skills
- Dedication to complete the course
No prior formal qualifications required. Course designed for accessibility.
Course Status
This course provides practical knowledge and skills for professional development. It is:
- Not accredited by a recognized body
- Not regulated by an authorized institution
- Complementary to formal qualifications
You'll receive a certificate of completion upon successfully finishing the course.
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