Global Certificate in Service Desk Feedback and Analysis
-- ViewingNowThe Global Certificate in Service Desk Feedback and Analysis course is a professional development program designed to enhance your ability to manage and analyze service desk feedback. This course is critical in today's industry, where customer service plays a pivotal role in business success.
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โข Service Desk Feedback
โข Customer Satisfaction Survey
โข Incident Management Analysis
โข Service Desk Metrics and KPIs
โข Data Analysis Techniques
โข Customer Experience (CX) Management
โข Root Cause Analysis (RCA)
โข Service Desk Tools and Software
โข Continuous Improvement in Service Desk
โข Communication and Reporting Skills
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