Executive Development Programme in IT Service Excellence Framework

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The Executive Development Programme in IT Service Excellence Framework is a certificate course designed to enhance IT professionals' understanding of service excellence principles and practices. This program's importance lies in its ability to equip learners with the necessary skills to lead and manage IT services, ensuring high levels of customer satisfaction and business value.

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With the increasing demand for IT services that align with business objectives, this course is essential for professionals looking to advance their careers in IT management. The course covers key topics such as ITIL framework, service strategy, service design, service transition, service operation, and continuous improvement. By completing this program, learners will gain practical knowledge and skills necessary to implement IT Service Excellence Framework in their organizations, leading to improved service quality, reduced costs, and increased customer satisfaction. This course is an excellent opportunity for IT professionals to enhance their leadership and management abilities, making them valuable assets in their organizations and the IT industry.

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과정 세부사항

• IT Service Excellence Framework
• Understanding ITIL® and its Importance
• IT Service Management Best Practices
• Implementing ITIL Processes for Service Excellence
• Key Performance Indicators (KPIs) in IT Service Management
• Continual Service Improvement (CSI) and its Role in IT Excellence
• Incident, Problem, and Change Management in IT Service Delivery
• IT Service Excellence through Effective Communication and Stakeholder Management
• Utilizing Technology for IT Service Excellence (e.g., AI, Machine Learning, Automation)
• Developing a Strategic Roadmap for IT Service Excellence

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