Executive Development Programme in IT Service Excellence Framework
-- ViewingNowThe Executive Development Programme in IT Service Excellence Framework is a certificate course designed to enhance IT professionals' understanding of service excellence principles and practices. This program's importance lies in its ability to equip learners with the necessary skills to lead and manage IT services, ensuring high levels of customer satisfaction and business value.
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Kursdetails
โข IT Service Excellence Framework
โข Understanding ITILยฎ and its Importance
โข IT Service Management Best Practices
โข Implementing ITIL Processes for Service Excellence
โข Key Performance Indicators (KPIs) in IT Service Management
โข Continual Service Improvement (CSI) and its Role in IT Excellence
โข Incident, Problem, and Change Management in IT Service Delivery
โข IT Service Excellence through Effective Communication and Stakeholder Management
โข Utilizing Technology for IT Service Excellence (e.g., AI, Machine Learning, Automation)
โข Developing a Strategic Roadmap for IT Service Excellence
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