Executive Development Programme in IT Service Excellence Framework
-- अभी देख रहे हैंThe Executive Development Programme in IT Service Excellence Framework is a certificate course designed to enhance IT professionals' understanding of service excellence principles and practices. This program's importance lies in its ability to equip learners with the necessary skills to lead and manage IT services, ensuring high levels of customer satisfaction and business value.
2,548+
Students enrolled
GBP £ 140
GBP £ 202
Save 44% with our special offer
इस पाठ्यक्रम के बारे में
100% ऑनलाइन
कहीं से भी सीखें
साझा करने योग्य प्रमाणपत्र
अपने LinkedIn प्रोफाइल में जोड़ें
पूरा करने में 2 महीने
सप्ताह में 2-3 घंटे
कभी भी शुरू करें
कोई प्रतीक्षा अवधि नहीं
पाठ्यक्रम विवरण
• IT Service Excellence Framework
• Understanding ITIL® and its Importance
• IT Service Management Best Practices
• Implementing ITIL Processes for Service Excellence
• Key Performance Indicators (KPIs) in IT Service Management
• Continual Service Improvement (CSI) and its Role in IT Excellence
• Incident, Problem, and Change Management in IT Service Delivery
• IT Service Excellence through Effective Communication and Stakeholder Management
• Utilizing Technology for IT Service Excellence (e.g., AI, Machine Learning, Automation)
• Developing a Strategic Roadmap for IT Service Excellence
करियर पथ