Executive Development Programme in IT Service Excellence Framework
-- viewing nowThe Executive Development Programme in IT Service Excellence Framework is a certificate course designed to enhance IT professionals' understanding of service excellence principles and practices. This program's importance lies in its ability to equip learners with the necessary skills to lead and manage IT services, ensuring high levels of customer satisfaction and business value.
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Course Details
• IT Service Excellence Framework
• Understanding ITIL® and its Importance
• IT Service Management Best Practices
• Implementing ITIL Processes for Service Excellence
• Key Performance Indicators (KPIs) in IT Service Management
• Continual Service Improvement (CSI) and its Role in IT Excellence
• Incident, Problem, and Change Management in IT Service Delivery
• IT Service Excellence through Effective Communication and Stakeholder Management
• Utilizing Technology for IT Service Excellence (e.g., AI, Machine Learning, Automation)
• Developing a Strategic Roadmap for IT Service Excellence
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