Certificate in Support Metrics & Text Analytics

-- viewing now

The Certificate in Support Metrics & Text Analytics is a comprehensive course designed to equip learners with essential skills in the rapidly growing field of data analytics. This program emphasizes the importance of data-driven decision making in customer support and service.

5.0
Based on 6,562 reviews

6,427+

Students enrolled

GBP £ 140

GBP £ 202

Save 44% with our special offer

Start Now

About this course

In this course, you will learn how to collect, analyze, and interpret data to improve customer support and drive business success. You will gain hands-on experience with the latest tools and techniques for text analytics, sentiment analysis, and metrics calculation. This will enable you to extract valuable insights from customer feedback, social media, and other text-based data sources. With the increasing demand for data-driven decision making in the industry, this course is perfect for customer support professionals, managers, and analysts looking to advance their careers. By earning this certificate, you will demonstrate your expertise in support metrics and text analytics, and set yourself apart in a competitive job market.

100% online

Learn from anywhere

Shareable certificate

Add to your LinkedIn profile

2 months to complete

at 2-3 hours a week

Start anytime

No waiting period

Course Details

• Unit 1: Introduction to Support Metrics & Text Analytics
• Unit 2: Key Support Metrics: Customer Satisfaction (CSAT), Net Promoter Score (NPS), and Customer Effort Score (CES)
• Unit 3: Text Analytics: An Overview
• Unit 4: Data Preparation for Text Analytics
• Unit 5: Natural Language Processing (NLP) Techniques
• Unit 6: Sentiment Analysis and its Applications in Support Metrics
• Unit 7: Text Classification and Topic Modeling
• Unit 8: Data Visualization in Support Metrics & Text Analytics
• Unit 9: Implementing Text Analytics in Support Metrics
• Unit 10: Best Practices in Support Metrics & Text Analytics

Career Path

The certificate in Support Metrics & Text Analytics equips learners with skills to extract insights from complex data and text sources. Let's look at some relevant job roles and market trends associated with this certificate in the UK: 1. **Data Analyst**: With a focus on data-driven decision making, data analysts account for 35% of the job market in this domain. Their primary responsibility is to interpret data, analyze results, and use statistical techniques to provide actionable insights. 2. **Business Intelligence Analyst**: Making up 25% of the market, these professionals are responsible for gathering, analyzing, and transforming data into meaningful information to aid strategic business decisions. 3. **Support Metrics Analyst**: As the title suggests, 20% of the market consists of support metrics analysts who measure and analyze customer support data to optimize and enhance the customer experience. 4. **Text Analytics Specialist**: Text analytics specialists account for 15% of the job market. They focus on deriving valuable insights from unstructured text data to assist businesses in improving their products and services. 5. **Natural Language Processing Engineer**: Making up the remaining 5% of the market, NLP engineers specialize in the interaction between computers and humans through the natural language. Their main goal is to create systems that understand, generate, and respond to human language in a valuable way. The UK job market is ripe with opportunities for professionals with skills in support metrics and text analytics. With the increasing demand for data-driven decision making, these roles provide exciting and lucrative career paths.

Entry Requirements

  • Basic understanding of the subject matter
  • Proficiency in English language
  • Computer and internet access
  • Basic computer skills
  • Dedication to complete the course

No prior formal qualifications required. Course designed for accessibility.

Course Status

This course provides practical knowledge and skills for professional development. It is:

  • Not accredited by a recognized body
  • Not regulated by an authorized institution
  • Complementary to formal qualifications

You'll receive a certificate of completion upon successfully finishing the course.

Why people choose us for their career

Loading reviews...

Frequently Asked Questions

What makes this course unique compared to others?

How long does it take to complete the course?

What support will I receive during the course?

Is the certificate recognized internationally?

What career opportunities will this course open up?

When can I start the course?

What is the course format and learning approach?

Course fee

MOST POPULAR
Fast Track: GBP £140
Complete in 1 month
Accelerated Learning Path
  • 3-4 hours per week
  • Early certificate delivery
  • Open enrollment - start anytime
Start Now
Standard Mode: GBP £90
Complete in 2 months
Flexible Learning Pace
  • 2-3 hours per week
  • Regular certificate delivery
  • Open enrollment - start anytime
Start Now
What's included in both plans:
  • Full course access
  • Digital certificate
  • Course materials
All-Inclusive Pricing • No hidden fees or additional costs

Get course information

We'll send you detailed course information

Pay as a company

Request an invoice for your company to pay for this course.

Pay by Invoice

Earn a career certificate

Sample Certificate Background
CERTIFICATE IN SUPPORT METRICS & TEXT ANALYTICS
is awarded to
Learner Name
who has completed a programme at
London School of International Business (LSIB)
Awarded on
05 May 2025
Blockchain Id: s-1-a-2-m-3-p-4-l-5-e
Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.
SSB Logo

4.8
New Enrollment