Certificate in Customer Engagement Metrics and KPIs

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The Certificate in Customer Engagement Metrics and KPIs course is a vital program for professionals aiming to enhance their skills in customer engagement and success. This course focuses on the crucial metrics and KPIs that enable organizations to measure and improve customer experience, loyalty, and advocacy.

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In today's customer-centric world, the demand for professionals who can effectively measure and analyze customer engagement is skyrocketing. This course equips learners with the essential skills to meet this industry demand and advance their careers. Through this program, learners will gain a deep understanding of customer engagement strategies, data analysis techniques, and how to use metrics and KPIs to drive business growth. By the end of the course, learners will be able to demonstrate their expertise in customer engagement metrics and KPIs, making them an invaluable asset to any organization.

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โ€ข Understanding Customer Engagement
โ€ข Importance of Metrics and KPIs in Customer Engagement
โ€ข Key Metrics for Customer Engagement
โ€ข Customer Lifetime Value (CLV) and its Significance
โ€ข Measuring Customer Satisfaction and Loyalty
โ€ข Analyzing Customer Retention Rates
โ€ข Net Promoter Score (NPS) and its Role in Customer Engagement
โ€ข Social Media Metrics for Customer Engagement
โ€ข Implementing and Tracking Customer Engagement KPIs
โ€ข Continuous Improvement through Customer Engagement Metrics and KPIs

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็คบไพ‹่ฏไนฆ่ƒŒๆ™ฏ
CERTIFICATE IN CUSTOMER ENGAGEMENT METRICS AND KPIS
ๆŽˆไบˆ็ป™
ๅญฆไน ่€…ๅง“ๅ
ๅทฒๅฎŒๆˆ่ฏพ็จ‹็š„ไบบ
London School of International Business (LSIB)
ๆŽˆไบˆๆ—ฅๆœŸ
05 May 2025
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