Certificate in Customer Engagement Metrics and KPIs

-- viewing now

The Certificate in Customer Engagement Metrics and KPIs course is a vital program for professionals aiming to enhance their skills in customer engagement and success. This course focuses on the crucial metrics and KPIs that enable organizations to measure and improve customer experience, loyalty, and advocacy.

4.0
Based on 5,842 reviews

2,747+

Students enrolled

GBP £ 140

GBP £ 202

Save 44% with our special offer

Start Now

About this course

In today's customer-centric world, the demand for professionals who can effectively measure and analyze customer engagement is skyrocketing. This course equips learners with the essential skills to meet this industry demand and advance their careers. Through this program, learners will gain a deep understanding of customer engagement strategies, data analysis techniques, and how to use metrics and KPIs to drive business growth. By the end of the course, learners will be able to demonstrate their expertise in customer engagement metrics and KPIs, making them an invaluable asset to any organization.

100% online

Learn from anywhere

Shareable certificate

Add to your LinkedIn profile

2 months to complete

at 2-3 hours a week

Start anytime

No waiting period

Course Details

• Understanding Customer Engagement
• Importance of Metrics and KPIs in Customer Engagement
• Key Metrics for Customer Engagement
• Customer Lifetime Value (CLV) and its Significance
• Measuring Customer Satisfaction and Loyalty
• Analyzing Customer Retention Rates
• Net Promoter Score (NPS) and its Role in Customer Engagement
• Social Media Metrics for Customer Engagement
• Implementing and Tracking Customer Engagement KPIs
• Continuous Improvement through Customer Engagement Metrics and KPIs

Career Path

Entry Requirements

  • Basic understanding of the subject matter
  • Proficiency in English language
  • Computer and internet access
  • Basic computer skills
  • Dedication to complete the course

No prior formal qualifications required. Course designed for accessibility.

Course Status

This course provides practical knowledge and skills for professional development. It is:

  • Not accredited by a recognized body
  • Not regulated by an authorized institution
  • Complementary to formal qualifications

You'll receive a certificate of completion upon successfully finishing the course.

Why people choose us for their career

Loading reviews...

Frequently Asked Questions

What makes this course unique compared to others?

How long does it take to complete the course?

What support will I receive during the course?

Is the certificate recognized internationally?

What career opportunities will this course open up?

When can I start the course?

What is the course format and learning approach?

Course fee

MOST POPULAR
Fast Track: GBP £140
Complete in 1 month
Accelerated Learning Path
  • 3-4 hours per week
  • Early certificate delivery
  • Open enrollment - start anytime
Start Now
Standard Mode: GBP £90
Complete in 2 months
Flexible Learning Pace
  • 2-3 hours per week
  • Regular certificate delivery
  • Open enrollment - start anytime
Start Now
What's included in both plans:
  • Full course access
  • Digital certificate
  • Course materials
All-Inclusive Pricing • No hidden fees or additional costs

Get course information

We'll send you detailed course information

Pay as a company

Request an invoice for your company to pay for this course.

Pay by Invoice

Earn a career certificate

Sample Certificate Background
CERTIFICATE IN CUSTOMER ENGAGEMENT METRICS AND KPIS
is awarded to
Learner Name
who has completed a programme at
London School of International Business (LSIB)
Awarded on
05 May 2025
Blockchain Id: s-1-a-2-m-3-p-4-l-5-e
Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.
SSB Logo

4.8
New Enrollment