Certificate in Customer Engagement Metrics and KPIs
-- ViewingNowThe Certificate in Customer Engagement Metrics and KPIs course is a vital program for professionals aiming to enhance their skills in customer engagement and success. This course focuses on the crucial metrics and KPIs that enable organizations to measure and improve customer experience, loyalty, and advocacy.
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โข Understanding Customer Engagement
โข Importance of Metrics and KPIs in Customer Engagement
โข Key Metrics for Customer Engagement
โข Customer Lifetime Value (CLV) and its Significance
โข Measuring Customer Satisfaction and Loyalty
โข Analyzing Customer Retention Rates
โข Net Promoter Score (NPS) and its Role in Customer Engagement
โข Social Media Metrics for Customer Engagement
โข Implementing and Tracking Customer Engagement KPIs
โข Continuous Improvement through Customer Engagement Metrics and KPIs
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