Executive Development Programme in CX & Change Management

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The Executive Development Programme in CX & Change Management is a certificate course designed to empower professionals with the skills necessary to drive customer experience (CX) success and manage organizational change. In today's experience-driven economy, businesses that prioritize CX outperform their competitors.

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This course provides learners with a deep understanding of CX strategies, tools, and best practices, empowering them to create exceptional customer experiences that drive loyalty and growth. The programme also covers change management, a critical skill in today's fast-paced business environment. Learners will gain the tools and techniques necessary to lead and manage change initiatives, ensuring their organizations remain competitive and agile. By completing this course, learners will be equipped with essential skills for career advancement and be well-positioned to drive CX and change management initiatives in their organizations. In demand from top employers, this programme is ideal for professionals looking to advance their careers in customer experience, marketing, operations, human resources, or change management. Stand out in a competitive job market and become a leader in CX and change management with this executive development programme.

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โ€ข Customer Experience (CX) Strategy: Building and implementing successful CX strategies to drive business growth.
โ€ข Understanding Customers: Analyzing customer needs, behaviors, and preferences to improve CX.
โ€ข Voice of the Customer (VoC) Programs: Implementing and managing VoC programs to gather customer insights and feedback.
โ€ข Customer Journey Mapping: Mapping customer journeys to identify pain points, optimize interactions, and enhance CX.
โ€ข CX Metrics and Analytics: Measuring and analyzing CX performance using metrics such as Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES).
โ€ข Design Thinking: Using design thinking principles to create customer-centric products, services, and experiences.
โ€ข Change Management: Leading and managing change initiatives to drive successful business transformations.
โ€ข Organizational Change: Understanding and navigating organizational change to drive adoption and overcome resistance.
โ€ข Change Leadership: Developing and demonstrating effective change leadership skills to drive successful business transformations.
โ€ข Change Communication: Crafting and delivering compelling change messages to engage stakeholders and build support.

่Œไธš้“่ทฏ

The **Executive Development Programme** in CX & Change Management focuses on honing the skills required for top-tier leadership positions. This programme emphasizes the importance of Customer Experience (CX) strategy, customer insights, change management, digital transformation, and employee experience. - **CX Strategy**: Develop customer-centric strategies and roadmaps, focusing on customer needs and preferences to drive growth. - **Customer Insights**: Master data-driven decision-making, utilizing analytics and research methodologies to understand customer behavior. - **Change Management**: Lead effective change initiatives, ensuring seamless transitions when implementing new processes or technology. - **Digital Transformation**: Navigate the digital landscape, adopting emerging technology and fostering innovation to enhance CX and operational efficiency. - **Employee Experience**: Optimize workforce engagement, culture, and development to drive customer satisfaction and loyalty. The demand for professionals with these skills is high, with competitive salary ranges in the UK. With this comprehensive curriculum, the Executive Development Programme prepares you to excel in today's ever-evolving business environment.

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EXECUTIVE DEVELOPMENT PROGRAMME IN CX & CHANGE MANAGEMENT
ๆŽˆไบˆ็ป™
ๅญฆไน ่€…ๅง“ๅ
ๅทฒๅฎŒๆˆ่ฏพ็จ‹็š„ไบบ
London School of International Business (LSIB)
ๆŽˆไบˆๆ—ฅๆœŸ
05 May 2025
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