Executive Development Programme in Customer Value & Performance Management

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The Executive Development Programme in Customer Value & Performance Management is a certificate course designed to empower professionals with the necessary skills to drive customer-centric strategies in today's competitive business landscape. This programme emphasizes the importance of customer value management in delivering exceptional customer experiences and improving overall business performance.

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With a strong focus on industry demands, the course covers essential topics such as customer segmentation, loyalty programmes, and performance metrics. Learners will gain hands-on experience using cutting-edge tools and techniques to analyze customer behavior and optimize value creation. By completing this programme, professionals will be equipped with the skills to drive customer-focused innovation, enhance customer satisfaction, and improve financial performance. These skills are highly sought after by employers and will significantly contribute to career advancement opportunities in various industries.

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โ€ข Understanding Customer Value
โ€ข Customer Segmentation and Profiling
โ€ข Customer Lifetime Value (CLV) and its Importance
โ€ข Customer Experience Management
โ€ข Customer Relationship Management (CRM) Strategies
โ€ข Metrics for Customer Performance Management
โ€ข Improving Customer Retention and Loyalty
โ€ข Voice of the Customer (VoC) Programs
โ€ข Designing and Implementing a Customer-Centric Culture

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็คบไพ‹่ฏไนฆ่ƒŒๆ™ฏ
EXECUTIVE DEVELOPMENT PROGRAMME IN CUSTOMER VALUE & PERFORMANCE MANAGEMENT
ๆŽˆไบˆ็ป™
ๅญฆไน ่€…ๅง“ๅ
ๅทฒๅฎŒๆˆ่ฏพ็จ‹็š„ไบบ
London School of International Business (LSIB)
ๆŽˆไบˆๆ—ฅๆœŸ
05 May 2025
ๅŒบๅ—้“พID๏ผš s-1-a-2-m-3-p-4-l-5-e
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