Executive Development Programme in Customer Value & Performance Management
-- ViewingNowThe Executive Development Programme in Customer Value & Performance Management is a certificate course designed to empower professionals with the necessary skills to drive customer-centric strategies in today's competitive business landscape. This programme emphasizes the importance of customer value management in delivering exceptional customer experiences and improving overall business performance.
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GBP £ 140
GBP £ 202
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โข Understanding Customer Value
โข Customer Segmentation and Profiling
โข Customer Lifetime Value (CLV) and its Importance
โข Customer Experience Management
โข Customer Relationship Management (CRM) Strategies
โข Metrics for Customer Performance Management
โข Improving Customer Retention and Loyalty
โข Voice of the Customer (VoC) Programs
โข Designing and Implementing a Customer-Centric Culture
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