Executive Development Programme in Customer Value & Performance Management

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The Executive Development Programme in Customer Value & Performance Management is a certificate course designed to empower professionals with the necessary skills to drive customer-centric strategies in today's competitive business landscape. This programme emphasizes the importance of customer value management in delivering exceptional customer experiences and improving overall business performance.

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AboutThisCourse

With a strong focus on industry demands, the course covers essential topics such as customer segmentation, loyalty programmes, and performance metrics. Learners will gain hands-on experience using cutting-edge tools and techniques to analyze customer behavior and optimize value creation. By completing this programme, professionals will be equipped with the skills to drive customer-focused innovation, enhance customer satisfaction, and improve financial performance. These skills are highly sought after by employers and will significantly contribute to career advancement opportunities in various industries.

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CourseDetails

• Understanding Customer Value
• Customer Segmentation and Profiling
• Customer Lifetime Value (CLV) and its Importance
• Customer Experience Management
• Customer Relationship Management (CRM) Strategies
• Metrics for Customer Performance Management
• Improving Customer Retention and Loyalty
• Voice of the Customer (VoC) Programs
• Designing and Implementing a Customer-Centric Culture

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EntryRequirements

  • BasicUnderstandingSubject
  • ProficiencyEnglish
  • ComputerInternetAccess
  • BasicComputerSkills
  • DedicationCompleteCourse

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  • NotAccreditedRecognized
  • NotRegulatedAuthorized
  • ComplementaryFormalQualifications

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CourseFee

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FastTrack GBP £140
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AcceleratedLearningPath
  • ThreeFourHoursPerWeek
  • EarlyCertificateDelivery
  • OpenEnrollmentStartAnytime
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StandardMode GBP £90
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FlexibleLearningPace
  • TwoThreeHoursPerWeek
  • RegularCertificateDelivery
  • OpenEnrollmentStartAnytime
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  • DigitalCertificate
  • CourseMaterials
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EXECUTIVE DEVELOPMENT PROGRAMME IN CUSTOMER VALUE & PERFORMANCE MANAGEMENT
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London School of International Business (LSIB)
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05 May 2025
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