Global Certificate in Agile Service Desk Fundamentals
-- ViewingNowThe Global Certificate in Agile Service Desk Fundamentals is a crucial course for IT professionals seeking to enhance their Agile methodologies in service desk support. This certification focuses on empowering learners with essential skills to adapt to the rapidly changing IT industry demands.
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โข Agile Service Desk Introduction
โข Agile Methodologies and Principles
โข Agile Service Desk Framework and Practices
โข Incident and Problem Management in Agile Service Desk
โข Change Management and Agile Service Desk
โข Service Level Management and Agile Service Desk
โข Agile Service Desk Tools and Technologies
โข Agile Service Desk Metrics and Measurements
โข Agile Service Desk Case Studies and Best Practices
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