Global Certificate in Agile Service Desk Fundamentals

Name: Global Certificate in Agile Service Desk Fundamentals
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The Global Certificate in Agile Service Desk Fundamentals is a crucial course for IT professionals seeking to enhance their Agile methodologies in service desk support. This certification focuses on empowering learners with essential skills to adapt to the rapidly changing IT industry demands.

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AboutThisCourse

In today's digital age, Agile practices have become indispensable for organizations aiming to streamline their service desk operations, improve customer experience, and ensure quicker response times. By pursuing this course, learners will gain a comprehensive understanding of Agile principles, their application in IT service management, and how to effectively lead and manage Agile teams. This certificate course is designed to equip learners with the necessary skills to excel in various Agile roles, making them highly valuable assets in the eyes of potential employers. By staying ahead of the curve with Agile best practices, learners can significantly enhance their career advancement opportunities in the IT service management domain.

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CourseDetails

• Agile Service Desk Introduction
• Agile Methodologies and Principles
• Agile Service Desk Framework and Practices
• Incident and Problem Management in Agile Service Desk
• Change Management and Agile Service Desk
• Service Level Management and Agile Service Desk
• Agile Service Desk Tools and Technologies
• Agile Service Desk Metrics and Measurements
• Agile Service Desk Case Studies and Best Practices

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EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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GLOBAL CERTIFICATE IN AGILE SERVICE DESK FUNDAMENTALS

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London School of International Business (LSIB)

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05 May 2025

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