Global Certificate in Customer Experience & Machine Learning
-- ViewingNowThe Global Certificate in Customer Experience & Machine Learning is a comprehensive course designed to meet the growing industry demand for professionals with expertise in these areas. This course emphasizes the importance of combining customer experience strategies with machine learning techniques to drive business success.
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GBP £ 140
GBP £ 202
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โข Customer Experience Fundamentals: Understanding CX, Importance of CX, CX Strategy
โข Data Analysis for Customer Experience: Data Collection, Data Interpretation, Data Visualization
โข Machine Learning Basics: Introduction to ML, ML Algorithms, ML Tools
โข Machine Learning for Customer Experience: Predictive Analytics, Recommendation Systems, Natural Language Processing
โข Implementing Machine Learning in CX: ML Model Development, Model Deployment, Model Monitoring
โข Ethics in Machine Learning: Bias in AI, Data Privacy, Transparency
โข Customer Experience Metrics & KPIs: Customer Satisfaction, Net Promoter Score, Customer Effort Score
โข Machine Learning & AI in Customer Support: Chatbots, Virtual Assistants, Automation
โข Case Studies in Machine Learning & CX: Real-world examples of ML in CX, Lessons learned, Best practices
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