Global Certificate in Customer Experience & Machine Learning
-- ViewingNowThe Global Certificate in Customer Experience & Machine Learning is a comprehensive course designed to meet the growing industry demand for professionals with expertise in these areas. This course emphasizes the importance of combining customer experience strategies with machine learning techniques to drive business success.
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⢠Customer Experience Fundamentals: Understanding CX, Importance of CX, CX Strategy
⢠Data Analysis for Customer Experience: Data Collection, Data Interpretation, Data Visualization
⢠Machine Learning Basics: Introduction to ML, ML Algorithms, ML Tools
⢠Machine Learning for Customer Experience: Predictive Analytics, Recommendation Systems, Natural Language Processing
⢠Implementing Machine Learning in CX: ML Model Development, Model Deployment, Model Monitoring
⢠Ethics in Machine Learning: Bias in AI, Data Privacy, Transparency
⢠Customer Experience Metrics & KPIs: Customer Satisfaction, Net Promoter Score, Customer Effort Score
⢠Machine Learning & AI in Customer Support: Chatbots, Virtual Assistants, Automation
⢠Case Studies in Machine Learning & CX: Real-world examples of ML in CX, Lessons learned, Best practices
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