Executive Development Programme in CX & Leadership

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The Executive Development Programme in CX & Leadership is a certificate course designed to empower professionals with the skills necessary to drive customer-centric strategies in today's dynamic business landscape. This program emphasizes the importance of customer experience (CX) as a key driver for organizational growth and success, and provides participants with the tools and frameworks to design, implement, and manage CX initiatives.

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In an era where customer expectations are soaring, this program is increasingly relevant and in demand across industries. By equipping learners with essential skills in CX and leadership, this course prepares them to excel in senior management roles and drive innovation, growth, and competitive advantage for their organizations. Through a combination of engaging coursework, real-world examples, and interactive exercises, this program provides a comprehensive and practical approach to CX and leadership development. Learners will emerge with a deep understanding of customer-centric strategies, leadership principles, and the ability to apply these concepts in their own organizations.

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โ€ข Customer Experience (CX) Strategy Development
โ€ข CX Metrics and Analytics
โ€ข Design Thinking for CX Improvement
โ€ข Voice of the Customer (VoC) Programs
โ€ข Leadership and Change Management
โ€ข Building Customer-Centric Culture
โ€ข Employee Engagement and CX
โ€ข Digital Transformation and CX
โ€ข CX Innovation and Future Trends

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็คบไพ‹่ฏไนฆ่ƒŒๆ™ฏ
EXECUTIVE DEVELOPMENT PROGRAMME IN CX & LEADERSHIP
ๆŽˆไบˆ็ป™
ๅญฆไน ่€…ๅง“ๅ
ๅทฒๅฎŒๆˆ่ฏพ็จ‹็š„ไบบ
London School of International Business (LSIB)
ๆŽˆไบˆๆ—ฅๆœŸ
05 May 2025
ๅŒบๅ—้“พID๏ผš s-1-a-2-m-3-p-4-l-5-e
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