Executive Development Programme in CX & Leadership
-- ViewingNowThe Executive Development Programme in CX & Leadership is a certificate course designed to empower professionals with the skills necessary to drive customer-centric strategies in today's dynamic business landscape. This program emphasizes the importance of customer experience (CX) as a key driver for organizational growth and success, and provides participants with the tools and frameworks to design, implement, and manage CX initiatives.
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โข Customer Experience (CX) Strategy Development
โข CX Metrics and Analytics
โข Design Thinking for CX Improvement
โข Voice of the Customer (VoC) Programs
โข Leadership and Change Management
โข Building Customer-Centric Culture
โข Employee Engagement and CX
โข Digital Transformation and CX
โข CX Innovation and Future Trends
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