Certificate in Text Analysis for CX Professionals

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The Certificate in Text Analysis for CX Professionals is a comprehensive course designed to equip learners with essential skills in text analysis, a critical area for customer experience (CX) professionals. This course emphasizes the importance of analyzing customer feedback, interactions, and data to improve CX strategies, products, and services.

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In an era where businesses prioritize customer-centric approaches, the demand for CX professionals with text analysis skills has surged. This course bridges the gap between data analysis and CX, empowering learners to make data-driven decisions and improve customer satisfaction. Throughout the course, learners will master various text analysis techniques, including natural language processing, sentiment analysis, and text mining. They will also gain hands-on experience working with industry-standard tools and platforms, enhancing their employability and career growth prospects. By the end of the course, learners will be well-versed in transforming raw text data into actionable insights, ultimately contributing to their organization's success and customer loyalty.

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่ฏพ็จ‹่ฏฆๆƒ…

โ€ข Introduction to Text Analysis & Natural Language Processing
โ€ข Understanding Customer Experience (CX) & its Importance
โ€ข Sentiment Analysis for CX Professionals
โ€ข Text Analytics Techniques & Tools
โ€ข Data Preparation for Text Analysis
โ€ข Text Classification & Categorization
โ€ข Topic Modeling & Extraction
โ€ข Text Analysis for Customer Feedback & Complaints
โ€ข Visualizing Text Analytics Results
โ€ข Practical Applications & Case Studies in CX

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็คบไพ‹่ฏไนฆ่ƒŒๆ™ฏ
CERTIFICATE IN TEXT ANALYSIS FOR CX PROFESSIONALS
ๆŽˆไบˆ็ป™
ๅญฆไน ่€…ๅง“ๅ
ๅทฒๅฎŒๆˆ่ฏพ็จ‹็š„ไบบ
London School of International Business (LSIB)
ๆŽˆไบˆๆ—ฅๆœŸ
05 May 2025
ๅŒบๅ—้“พID๏ผš s-1-a-2-m-3-p-4-l-5-e
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