Certificate in Text Analysis for CX Professionals

Name: Certificate in Text Analysis for CX Professionals
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The Certificate in Text Analysis for CX Professionals is a comprehensive course designed to equip learners with essential skills in text analysis, a critical area for customer experience (CX) professionals. This course emphasizes the importance of analyzing customer feedback, interactions, and data to improve CX strategies, products, and services.

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AboutThisCourse

In an era where businesses prioritize customer-centric approaches, the demand for CX professionals with text analysis skills has surged. This course bridges the gap between data analysis and CX, empowering learners to make data-driven decisions and improve customer satisfaction. Throughout the course, learners will master various text analysis techniques, including natural language processing, sentiment analysis, and text mining. They will also gain hands-on experience working with industry-standard tools and platforms, enhancing their employability and career growth prospects. By the end of the course, learners will be well-versed in transforming raw text data into actionable insights, ultimately contributing to their organization's success and customer loyalty.

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CourseDetails

• Introduction to Text Analysis & Natural Language Processing
• Understanding Customer Experience (CX) & its Importance
• Sentiment Analysis for CX Professionals
• Text Analytics Techniques & Tools
• Data Preparation for Text Analysis
• Text Classification & Categorization
• Topic Modeling & Extraction
• Text Analysis for Customer Feedback & Complaints
• Visualizing Text Analytics Results
• Practical Applications & Case Studies in CX

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EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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CERTIFICATE IN TEXT ANALYSIS FOR CX PROFESSIONALS

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London School of International Business (LSIB)

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05 May 2025

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