Certificate in Text Analysis for CX Professionals
-- ViewingNowThe Certificate in Text Analysis for CX Professionals is a comprehensive course designed to equip learners with essential skills in text analysis, a critical area for customer experience (CX) professionals. This course emphasizes the importance of analyzing customer feedback, interactions, and data to improve CX strategies, products, and services.
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ใณใผใน่ฉณ็ดฐ
โข Introduction to Text Analysis & Natural Language Processing
โข Understanding Customer Experience (CX) & its Importance
โข Sentiment Analysis for CX Professionals
โข Text Analytics Techniques & Tools
โข Data Preparation for Text Analysis
โข Text Classification & Categorization
โข Topic Modeling & Extraction
โข Text Analysis for Customer Feedback & Complaints
โข Visualizing Text Analytics Results
โข Practical Applications & Case Studies in CX
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