Certificate in Active Listening: Building Trust in Sales

Name: Certificate in Active Listening: Building Trust in Sales
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The Certificate in Active Listening: Building Trust in Sales is a comprehensive course that emphasizes the importance of active listening in sales and how it can help build trust with clients. In an era where effective communication is key to success, this course stands out as it bridges the gap between basic sales techniques and advanced interpersonal skills.

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AboutThisCourse

This course is in high demand across various industries, as it equips learners with essential skills for career advancement. By honing active listening skills, learners can better understand their clients' needs, leading to improved sales performance, stronger relationships, and increased customer loyalty. By the end of the course, learners will have developed a deep understanding of the principles of active listening and how to apply them in real-world sales scenarios. In short, this course is an excellent investment for anyone looking to improve their sales skills, build trust with clients, and advance their career in sales or any other customer-facing role.

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CourseDetails

• Understanding Active Listening: Definition and Importance
• The Role of Active Listening in Sales: Building Trust and Relationships
• Key Elements of Active Listening: Body Language, Paraphrasing, and Reflection
• Overcoming Barriers to Active Listening: Bias, Distractions, and Filtering
• Active Listening Techniques for Sales Professionals: Open-Ended Questions, Summarizing, and Validating
• Active Listening and Empathy: Connecting with Customers on a Deeper Level
• Active Listening in Virtual Sales: Best Practices for Video Calls and Phone Conversations
• The Impact of Active Listening on Sales Results and Customer Loyalty
• Practical Application of Active Listening: Role-Playing Scenarios and Real-Life Examples
• Developing and Improving Active Listening Skills: Tips, Tools, and Resources

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EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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CERTIFICATE IN ACTIVE LISTENING: BUILDING TRUST IN SALES

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London School of International Business (LSIB)

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05 May 2025

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