Executive Development Programme in Leading with Service Analytics

Name: Executive Development Programme in Leading with Service Analytics
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The Executive Development Programme in Leading with Service Analytics is a certificate course designed to empower professionals with the essential skills to drive data-driven decision-making in service-oriented industries. This programme emphasizes the importance of analytics in leadership, addressing the growing industry demand for professionals who can leverage data to improve service quality, enhance customer experiences, and drive business growth.

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AboutThisCourse

By enrolling in this course, learners will gain hands-on experience with cutting-edge service analytics tools and methodologies, preparing them to excel in data-driven decision-making roles. Through a combination of interactive lectures, real-world case studies, and collaborative projects, learners will develop a deep understanding of how to apply service analytics to optimize service operations, improve customer satisfaction, and foster a culture of data-driven innovation within their organizations. By mastering these skills, learners will be well-positioned to advance their careers and make a meaningful impact in their chosen field.

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CourseDetails

• Unit 1: Introduction to Service Analytics
• Unit 2: Data-Driven Decision Making in Service Leadership
• Unit 3: Leveraging Customer Analytics for Service Improvement
• Unit 4: Employee Analytics for Service Leadership
• Unit 5: Process Analytics for Service Efficiency
• Unit 6: Service Metrics and Performance Measurement
• Unit 7: Predictive Analytics in Service Management
• Unit 8: Service Analytics Tools and Techniques
• Unit 9: Communicating Service Analytics Insights
• Unit 10: Ethical Considerations in Service Analytics

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EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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TwoThreeHoursPerWeek
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EXECUTIVE DEVELOPMENT PROGRAMME IN LEADING WITH SERVICE ANALYTICS

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London School of International Business (LSIB)

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05 May 2025

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