Executive Development Programme in Leading with Service Analytics
-- ViewingNowThe Executive Development Programme in Leading with Service Analytics is a certificate course designed to empower professionals with the essential skills to drive data-driven decision-making in service-oriented industries. This programme emphasizes the importance of analytics in leadership, addressing the growing industry demand for professionals who can leverage data to improve service quality, enhance customer experiences, and drive business growth.
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⢠Unit 1: Introduction to Service Analytics
⢠Unit 2: Data-Driven Decision Making in Service Leadership
⢠Unit 3: Leveraging Customer Analytics for Service Improvement
⢠Unit 4: Employee Analytics for Service Leadership
⢠Unit 5: Process Analytics for Service Efficiency
⢠Unit 6: Service Metrics and Performance Measurement
⢠Unit 7: Predictive Analytics in Service Management
⢠Unit 8: Service Analytics Tools and Techniques
⢠Unit 9: Communicating Service Analytics Insights
⢠Unit 10: Ethical Considerations in Service Analytics
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