Executive Development Programme in Leading with Service Analytics
-- ViewingNowThe Executive Development Programme in Leading with Service Analytics is a certificate course designed to empower professionals with the essential skills to drive data-driven decision-making in service-oriented industries. This programme emphasizes the importance of analytics in leadership, addressing the growing industry demand for professionals who can leverage data to improve service quality, enhance customer experiences, and drive business growth.
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โข Unit 1: Introduction to Service Analytics
โข Unit 2: Data-Driven Decision Making in Service Leadership
โข Unit 3: Leveraging Customer Analytics for Service Improvement
โข Unit 4: Employee Analytics for Service Leadership
โข Unit 5: Process Analytics for Service Efficiency
โข Unit 6: Service Metrics and Performance Measurement
โข Unit 7: Predictive Analytics in Service Management
โข Unit 8: Service Analytics Tools and Techniques
โข Unit 9: Communicating Service Analytics Insights
โข Unit 10: Ethical Considerations in Service Analytics
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