Global Certificate in Customer Service Interviewing and Brand Advocacy

Name: Global Certificate in Customer Service Interviewing and Brand Advocacy
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The Global Certificate in Customer Service Interviewing and Brand Advocacy is a comprehensive course designed to empower learners with essential skills for career advancement in customer service. This course highlights the importance of effective communication, problem-solving, and brand representation in creating exceptional customer experiences.

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AboutThisCourse

In today's competitive business landscape, there is a high industry demand for customer service professionals who can positively impact brand perception and foster customer loyalty. This course equips learners with the necessary skills to conduct productive customer interviews, analyze customer needs, and provide tailored solutions that exceed customer expectations. By completing this course, learners will not only enhance their customer service skills but also develop a deep understanding of the role of brand advocacy in creating a positive customer experience. This certification will serve as a valuable addition to any resume, demonstrating a commitment to professional development and a dedication to exceptional customer service.

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CourseDetails

• Interviewing Techniques
• Active Listening and Communication
• Building Rapport and Relationships
• Understanding Customer Needs and Expectations
• Brand Advocacy and Representation
• Handling Customer Complaints and Difficult Situations
• Measuring Customer Satisfaction and Loyalty
• Developing a Customer-Centric Mindset
• Best Practices in Customer Service Interviewing

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EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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ComplementaryFormalQualifications

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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GLOBAL CERTIFICATE IN CUSTOMER SERVICE INTERVIEWING AND BRAND ADVOCACY

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London School of International Business (LSIB)

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05 May 2025

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