Global Certificate in Customer Service Interviewing and Brand Advocacy
-- ViewingNowThe Global Certificate in Customer Service Interviewing and Brand Advocacy is a comprehensive course designed to empower learners with essential skills for career advancement in customer service. This course highlights the importance of effective communication, problem-solving, and brand representation in creating exceptional customer experiences.
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โข Interviewing Techniques
โข Active Listening and Communication
โข Building Rapport and Relationships
โข Understanding Customer Needs and Expectations
โข Brand Advocacy and Representation
โข Handling Customer Complaints and Difficult Situations
โข Measuring Customer Satisfaction and Loyalty
โข Developing a Customer-Centric Mindset
โข Best Practices in Customer Service Interviewing
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