Global Certificate in Customer Service Interviewing and Digital Transformation

Name: Global Certificate in Customer Service Interviewing and Digital Transformation
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The Global Certificate in Customer Service Interviewing and Digital Transformation is a vital course designed to empower learners with the essential skills needed to thrive in today's digital age. This certificate course focuses on enhancing interviewing techniques in customer service, enabling learners to provide exceptional service in any industry effectively.

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AboutThisCourse

In this digital era, businesses are rapidly evolving, and customer service is no exception. This course is in high demand, as companies prioritize providing seamless, personalized digital customer experiences. By the end of this course, learners will have a comprehensive understanding of digital transformation and its impact on customer service, making them attractive candidates for career advancement opportunities. By earning this certificate, learners demonstrate a commitment to excellence in customer service, setting themselves apart in a competitive job market. Equip yourself with the skills needed to succeed in the ever-changing landscape of customer service and digital transformation.

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CourseDetails

• Global Customer Service Standards
• Effective Communication in Customer Service
• Digital Customer Service Platforms
• Interviewing Techniques for Customer Service Roles
• Cultural Sensitivity in Global Customer Service
• Utilizing Data Analytics in Customer Service
• Digital Transformation in Customer Service
• Change Management in Customer Service Digital Transformation
• Key Performance Indicators (KPIs) in Digital Customer Service

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EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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ComplementaryFormalQualifications

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

CompleteInTwoMonths

FlexibleLearningPace

TwoThreeHoursPerWeek
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DigitalCertificate
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GLOBAL CERTIFICATE IN CUSTOMER SERVICE INTERVIEWING AND DIGITAL TRANSFORMATION

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London School of International Business (LSIB)

AwardedOn

05 May 2025

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