Professional Certificate in Next-Gen CX Management

Name: Professional Certificate in Next-Gen CX Management
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The Professional Certificate in Next-Gen CX Management is a comprehensive course designed to equip learners with the essential skills needed to excel in customer experience (CX) management. In today's digital age, providing exceptional customer experiences is crucial for business success and growth.

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AboutThisCourse

This course covers the latest trends, tools, and techniques used in next-generation CX management, including data analytics, customer journey mapping, and voice of the customer (VoC) programs. By taking this course, learners will gain a deep understanding of CX management principles, develop the ability to design and implement effective CX strategies, and learn how to measure and analyze CX metrics to drive continuous improvement. With a strong emphasis on practical application, this course is highly relevant to professionals working in marketing, sales, customer service, and product development. By completing this course, learners will be well-positioned to advance their careers in CX management and drive customer-centric innovation in their organizations.

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CourseDetails

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Unit 1: Introduction to Next-Gen CX Management
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Unit 2: Understanding Customer Needs and Expectations
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Unit 3: Leveraging Data and Analytics for Customer Experience
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Unit 4: Personalization and Customer Engagement Strategies
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Unit 5: Omnichannel Experience: Seamless Integration of Channels
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Unit 6: Designing Next-Gen Customer Journeys
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Unit 7: Implementing AI and Machine Learning in CX
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Unit 8: Building a Culture of Customer-Centricity
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Unit 9: Measuring and Improving CX Metrics
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Unit 10: Future Trends and Innovations in Next-Gen CX Management

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EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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PROFESSIONAL CERTIFICATE IN NEXT-GEN CX MANAGEMENT

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London School of International Business (LSIB)

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05 May 2025

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