Professional Certificate in Next-Gen CX Management
-- ViewingNowThe Professional Certificate in Next-Gen CX Management is a comprehensive course designed to equip learners with the essential skills needed to excel in customer experience (CX) management. In today's digital age, providing exceptional customer experiences is crucial for business success and growth.
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Unit 1: Introduction to Next-Gen CX Management
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Unit 2: Understanding Customer Needs and Expectations
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Unit 3: Leveraging Data and Analytics for Customer Experience
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Unit 4: Personalization and Customer Engagement Strategies
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Unit 5: Omnichannel Experience: Seamless Integration of Channels
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Unit 6: Designing Next-Gen Customer Journeys
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Unit 7: Implementing AI and Machine Learning in CX
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Unit 8: Building a Culture of Customer-Centricity
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Unit 9: Measuring and Improving CX Metrics
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Unit 10: Future Trends and Innovations in Next-Gen CX Management
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