Advanced Certificate in Edge CRM: Driving Customer Engagement

Name: Advanced Certificate in Edge CRM: Driving Customer Engagement
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The Advanced Certificate in Edge CRM: Driving Customer Engagement is a comprehensive course designed to empower professionals with the skills needed to excel in today's customer-centric business environment. This certificate course focuses on the importance of customer relationship management (CRM) and how to leverage it to drive customer engagement, satisfaction, and loyalty.

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AboutThisCourse

In an era where customer experience is a key differentiator, this course is in high demand across various industries. By enrolling in this program, learners will acquire essential skills in CRM strategy, data-driven decision making, customer journey mapping, and personalization techniques, among others. Upon completion, learners will be equipped with the knowledge and tools necessary to design and implement effective CRM strategies, making them valuable assets in any organization. This course is an excellent opportunity for professionals looking to advance their careers in customer engagement, marketing, sales, or customer service.

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CourseDetails

• Customer Relationship Management (CRM) Fundamentals
• Edge CRM Architecture and Features
• Driving Customer Engagement with Edge CRM
• Personalized Marketing and Campaign Management
• Sales Enablement and Opportunity Management
• Customer Service and Support in Edge CRM
• Social Media Integration and Monitoring
• Analytics and Reporting for Customer Insights
• Best Practices for Edge CRM Implementation
• Data Security and Privacy in Edge CRM

CareerPath

This section highlights the Advanced Certificate in Edge CRM: Driving Customer Engagement, focusing on job market trends, salary ranges, and skill demands in the UK. Our 3D pie chart displays the percentage of professionals in popular CRM-related roles, offering a more engaging visual representation of industry relevance. In the Edge CRM Advanced Certificate, you'll dive deep into driving customer engagement and learn about essential CRM-related roles, such as account management, customer success management, sales, marketing, and data analysis. The curriculum covers the latest trends, best practices, and in-demand skills, providing you with a comprehensive understanding of the CRM landscape. The 3D pie chart showcases the distribution of professionals in these roles. Account managers take up 25% of the market, followed by customer success managers at 30%. Sales representatives make up 20%, while marketing coordinators and data analysts each account for 15% and 10%, respectively. These statistics emphasize the growing significance of CRM-related positions and the increasing demand for professionals equipped with advanced CRM skills. By earning the Edge CRM Advanced Certificate, you'll position yourself as a valuable asset in today's competitive job market, staying ahead of emerging trends and technologies. Explore the Edge CRM Advanced Certificate program and enhance your CRM expertise to drive customer engagement and succeed in your career.

EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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ADVANCED CERTIFICATE IN EDGE CRM: DRIVING CUSTOMER ENGAGEMENT

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London School of International Business (LSIB)

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05 May 2025

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