Advanced Certificate in Edge CRM: Driving Customer Engagement

-- viewing now

The Advanced Certificate in Edge CRM: Driving Customer Engagement is a comprehensive course designed to empower professionals with the skills needed to excel in today's customer-centric business environment. This certificate course focuses on the importance of customer relationship management (CRM) and how to leverage it to drive customer engagement, satisfaction, and loyalty.

5.0
Based on 6,714 reviews

2,401+

Students enrolled

GBP £ 140

GBP £ 202

Save 44% with our special offer

Start Now

About this course

In an era where customer experience is a key differentiator, this course is in high demand across various industries. By enrolling in this program, learners will acquire essential skills in CRM strategy, data-driven decision making, customer journey mapping, and personalization techniques, among others. Upon completion, learners will be equipped with the knowledge and tools necessary to design and implement effective CRM strategies, making them valuable assets in any organization. This course is an excellent opportunity for professionals looking to advance their careers in customer engagement, marketing, sales, or customer service.

100% online

Learn from anywhere

Shareable certificate

Add to your LinkedIn profile

2 months to complete

at 2-3 hours a week

Start anytime

No waiting period

Course Details


• Customer Relationship Management (CRM) Fundamentals
• Edge CRM Architecture and Features
• Driving Customer Engagement with Edge CRM
• Personalized Marketing and Campaign Management
• Sales Enablement and Opportunity Management
• Customer Service and Support in Edge CRM
• Social Media Integration and Monitoring
• Analytics and Reporting for Customer Insights
• Best Practices for Edge CRM Implementation
• Data Security and Privacy in Edge CRM

Career Path

This section highlights the Advanced Certificate in Edge CRM: Driving Customer Engagement, focusing on job market trends, salary ranges, and skill demands in the UK. Our 3D pie chart displays the percentage of professionals in popular CRM-related roles, offering a more engaging visual representation of industry relevance. In the Edge CRM Advanced Certificate, you'll dive deep into driving customer engagement and learn about essential CRM-related roles, such as account management, customer success management, sales, marketing, and data analysis. The curriculum covers the latest trends, best practices, and in-demand skills, providing you with a comprehensive understanding of the CRM landscape. The 3D pie chart showcases the distribution of professionals in these roles. Account managers take up 25% of the market, followed by customer success managers at 30%. Sales representatives make up 20%, while marketing coordinators and data analysts each account for 15% and 10%, respectively. These statistics emphasize the growing significance of CRM-related positions and the increasing demand for professionals equipped with advanced CRM skills. By earning the Edge CRM Advanced Certificate, you'll position yourself as a valuable asset in today's competitive job market, staying ahead of emerging trends and technologies. Explore the Edge CRM Advanced Certificate program and enhance your CRM expertise to drive customer engagement and succeed in your career.

Entry Requirements

  • Basic understanding of the subject matter
  • Proficiency in English language
  • Computer and internet access
  • Basic computer skills
  • Dedication to complete the course

No prior formal qualifications required. Course designed for accessibility.

Course Status

This course provides practical knowledge and skills for professional development. It is:

  • Not accredited by a recognized body
  • Not regulated by an authorized institution
  • Complementary to formal qualifications

You'll receive a certificate of completion upon successfully finishing the course.

Why people choose us for their career

Loading reviews...

Frequently Asked Questions

What makes this course unique compared to others?

How long does it take to complete the course?

What support will I receive during the course?

Is the certificate recognized internationally?

What career opportunities will this course open up?

When can I start the course?

What is the course format and learning approach?

Course fee

MOST POPULAR
Fast Track: GBP £140
Complete in 1 month
Accelerated Learning Path
  • 3-4 hours per week
  • Early certificate delivery
  • Open enrollment - start anytime
Start Now
Standard Mode: GBP £90
Complete in 2 months
Flexible Learning Pace
  • 2-3 hours per week
  • Regular certificate delivery
  • Open enrollment - start anytime
Start Now
What's included in both plans:
  • Full course access
  • Digital certificate
  • Course materials
All-Inclusive Pricing • No hidden fees or additional costs

Get course information

We'll send you detailed course information

Pay as a company

Request an invoice for your company to pay for this course.

Pay by Invoice

Earn a career certificate

Sample Certificate Background
ADVANCED CERTIFICATE IN EDGE CRM: DRIVING CUSTOMER ENGAGEMENT
is awarded to
Learner Name
who has completed a programme at
London School of International Business (LSIB)
Awarded on
05 May 2025
Blockchain Id: s-1-a-2-m-3-p-4-l-5-e
Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.
SSB Logo

4.8
New Enrollment