Masterclass Certificate Customer Relationship Management: A Global Perspective

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The Masterclass Certificate in Customer Relationship Management (CRM): A Global Perspective is a comprehensive course that equips learners with essential skills for career advancement in today's globalized business environment. The course highlights the importance of CRM in building and maintaining profitable customer relationships, and its impact on organizational success.

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AboutThisCourse

With a strong focus on the latest CRM trends, technologies, and best practices, this course covers a wide range of topics including customer segmentation, data analytics, customer experience management, and CRM strategy development. Learners will gain hands-on experience with CRM software tools and techniques, enabling them to optimize customer interactions and drive business growth. In an era where customer expectations are constantly evolving, this course is in high demand across industries. By completing this Masterclass Certificate, learners will be well-positioned to succeed in a variety of CRM-related roles, including CRM Manager, Customer Experience Analyst, and Customer Insights Manager, among others.

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CourseDetails

• Customer Relationship Management (CRM) Fundamentals
• Global CRM Strategies
• CRM Software and Technology
• Data Analysis and Insights in CRM
• Customer Segmentation and Targeting
• Multi-Channel CRM and Customer Engagement
• Social CRM and Customer Experience
• CRM Metrics and Performance Measurement
• Ethical and Legal Considerations in CRM
• CRM Implementation and Management

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EntryRequirements

  • BasicUnderstandingSubject
  • ProficiencyEnglish
  • ComputerInternetAccess
  • BasicComputerSkills
  • DedicationCompleteCourse

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  • NotAccreditedRecognized
  • NotRegulatedAuthorized
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FastTrack GBP £140
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AcceleratedLearningPath
  • ThreeFourHoursPerWeek
  • EarlyCertificateDelivery
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StandardMode GBP £90
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FlexibleLearningPace
  • TwoThreeHoursPerWeek
  • RegularCertificateDelivery
  • OpenEnrollmentStartAnytime
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  • DigitalCertificate
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MASTERCLASS CERTIFICATE CUSTOMER RELATIONSHIP MANAGEMENT: A GLOBAL PERSPECTIVE
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London School of International Business (LSIB)
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05 May 2025
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