Masterclass Certificate Customer Relationship Management: A Global Perspective
-- ViewingNowThe Masterclass Certificate in Customer Relationship Management (CRM): A Global Perspective is a comprehensive course that equips learners with essential skills for career advancement in today's globalized business environment. The course highlights the importance of CRM in building and maintaining profitable customer relationships, and its impact on organizational success.
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⢠Customer Relationship Management (CRM) Fundamentals
⢠Global CRM Strategies
⢠CRM Software and Technology
⢠Data Analysis and Insights in CRM
⢠Customer Segmentation and Targeting
⢠Multi-Channel CRM and Customer Engagement
⢠Social CRM and Customer Experience
⢠CRM Metrics and Performance Measurement
⢠Ethical and Legal Considerations in CRM
⢠CRM Implementation and Management
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