Professional Certificate in Actionable Journey Mapping

Name: Professional Certificate in Actionable Journey Mapping
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The Professional Certificate in Actionable Journey Mapping is a comprehensive course designed to equip learners with the essential skills to create impactful customer experience strategies. This program focuses on the importance of understanding customer needs, mapping their journey, and developing actionable insights to drive business growth.

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AboutThisCourse

In today's customer-centric world, there is a high demand for professionals who can effectively analyze and improve the customer journey. By completing this course, learners will be able to demonstrate their expertise in journey mapping, a critical skill for careers in UX design, customer service, product management, and marketing. Through hands-on activities, case studies, and real-world examples, this program provides learners with the tools and techniques necessary to create effective journey maps that drive results. By the end of this course, learners will have a solid understanding of the customer journey mapping process, enabling them to take their career to the next level.

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CourseDetails

• Understanding Journey Mapping
• Customer Experience (CX) Basics
• Stakeholder Identification in Journey Mapping
• Touchpoints and Channels in Actionable Journey Mapping
• Data Collection for Actionable Journey Mapping
• Creating Actionable Personas
• Mapping the Customer Journey
• Analyzing and Interpreting Journey Maps
• Improving Customer Experience with Actionable Journey Maps
• Implementing and Measuring the Impact of Actionable Journey Maps

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EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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PROFESSIONAL CERTIFICATE IN ACTIONABLE JOURNEY MAPPING

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London School of International Business (LSIB)

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05 May 2025

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